Our Policy

CANCELLATIONS

It is understandable that sometimes schedules need to be adjusted and things need to be changed around. Stylash will accommodate your schedule accordingly; however 72 hours notice is required for any cancellations. If you’re cancelling or rescheduling the day of your appointment, Stylash will apply a cancelation fee.

LATE APPOINTMENTS

If by any reason you’re running late for your appointment please contact us immediately. For all permanent makeup appointments if you are late by more than 15 minutes, Stylash holds the right to cancel or reschedule your appointment based on the circumstances and cancellation fee maybe applied.
If you’re late for your eyelash appointment and fail to notify us may result in your service being altered to fit the remaining time available.

MISSED APPOINTMENTS

If you miss your appointment a $50 fee will be charged to your account. We understand emergencies happen, sometimes we feel sick and just plain accidents so if you think you might be missing your appointment please be courteous and give us a call in advance. We do require 72 hours notice but if it’s an emergency then please give us a call when you can to let us know.

COMMITMENT FEE

For all permanent makeup services Stylash requires a $50 deposit that can be paid by credit card through online booking or over the phone or paid in cash in person. Deposit will be deducted from your balance on the day of your appointment. We require a 72 hours notice ahead otherwise you will loose your deposit

REFUNDS

Stylash does not provide refunds for services provided. Stylash does not provide refunds for training classes provided. In specific circumstances we will issue a credit toward any other service with us.

ALLERGIC REACTIONS

If by any chance you experience an allergic reaction to any of the products we used at our salon then please give us a call immediately. If the allergic reaction is severe then please go to nearest emergency. If you think you have had allergic reactions before to any of the procedures and products that were used for those procedures then please give us a call in advance to come in for a quick patch test.

CLIENTS WITH CHILDREN

If you coming to an appointment with children then please make sure you will have someone who can supervise them. We cannot guarantee that one of our staff members can provide supervision while you’ll be undergoing a procedure.

PETS

As a courtesy to other clients we don’t allow pets in our salon. The only exception is service dogs but please give us a call in advance to notify us that you will be coming with an animal so we can make sure that none of our clients that day are allergic to animals.

PARKING

If you have issues with finding us or finding the parking then please call us right away. We are located at 185 E16Th Ave, Vancouver BC. Parking is available nearby. We have hourly paid parking in front of the shop ($1/hr). Along the 16th Ave, pass the Sushi place is free parking.